Elasticsearch, Logstash, and Kibana enjoy the good thing about having vivid and handy communities. You've our assurance of large-high quality support and one source of fact as an Elasticsearch Support shopper, however the Elastic community will also be a valuable source for you everytime you need it.
If you're in no cost demo, you will also be qualified to get the Elasticsearch Company Typical amount support for as long as the trial is Energetic.
If you're employing a distribution list as your registered email, you can also sign-up a next e-mail handle with us. Just open a case to let us know the title and electronic mail tackle you desire to for being additional.
From your Elasticsearch Company Console: Visit the Support website page or find the support icon, that appears similar to a life preserver, on any web site within the console. Get hold of us by email: [email protected]
Incorporate the deployment ID that you might want assist with, particularly if you have several deployments. Yow will discover the deployment ID on the overview website page on your cluster while in the Elastic Cloud Console.
Should you have any complex concerns that aren't for our Support staff, hop on our Elastic community discussion boards and get answers from the experts in the community, which includes people from Elastic.
We can offer support no matter whether your surroundings is on-prem or from the cloud. Make contact with our group to debate your precise infrastructure and demands, like SLAs and protection demands.
Discuss your distinct requirements If you enter a support contract with Instaclustr, you will end up leveraging a lot more than three hundred million node hrs of administration and support working experience with open resource technologies, such as the Open up Distro of Elasticsearch.
For consumers with out an active membership, stop by the Elastic Group message boards and get solutions within the industry experts while in the Group, which include people today from Elastic.
If you simply signed up for just a trial, you do not get use of the Support Portal until finally you subscribe. Alternatively, it is possible to ask for help using the other methods in depth On this document.
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Searching for emergency Elasticsearch support? Are you presently having operational challenges with the self-managed Elasticsearch cluster in output ecosystem?
By e-mail: [email protected]. When you Get hold of us by e mail, you should use the email tackle that you just registered with, making sure that we may help you extra speedily. For anyone who is utilizing a distribution checklist as your registered e-mail, You can even register a second email handle with us.
These membership concentrations present assured response periods for support troubles, far better support coverage hrs, and support contacts at Elastic. In addition it includes support for the way-to and advancement concerns. The exact support coverage relies on your subscription level.
Elasticsearch, Logstash, and Kibana get pleasure from the benefit of acquiring vibrant and beneficial communities. You have our assurance of substantial-high quality support and solitary supply of reality being an Elastic Cloud consumer, even so the Elastic Group may also be a valuable useful resource in your case when you will need it.
With the release of The brand new Support Portal, even When you have an present account, you will be prompted to update your password.
To find out more, Check out Premium Support Expert services Policy. If you are on a normal subscription, and also you are interested in upgrading your support degree, be sure to Make contact with us. We also propose that you simply go through our best practices tutorial for obtaining the most out of the support experience:
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Being an Elasticsearch Services purchaser, you can receive an electronic mail with Guidelines ways to log in to the Support Portal, where you can track equally current and archived conditions.
Just open up a case to let us know the title and e mail tackle you prefer to to be added. When opening a situation, There are several belongings you can perform for getting help quicker: