Elasticsearch, Logstash, and Kibana appreciate the good thing about acquiring lively and beneficial communities. You've our assurance of high-high-quality support and single supply of reality being an Elasticsearch Service purchaser, however the Elastic Neighborhood can also be a useful source in your case when you want it.
Should you be in cost-free trial, you will also be eligible to have the Elasticsearch Company Conventional amount support for so long as the demo is Energetic.
The primary target of support is to guarantee your deployment demonstrates a eco-friendly position and is out there. There is not any confirmed initial or ongoing response time, but we do strive to engage on each situation within just a few business enterprise days.
Within the Elasticsearch Services Console: Visit the Support site or find the support icon, that appears just like a lifestyle preserver, on any web page from the console. Get hold of us by electronic mail: [email protected]
Include the deployment ID that you would like assist with, particularly when you have a number of deployments. You will find the deployment ID to the overview web site for your personal cluster within the Elastic Cloud Console.
For anyone who is on an Elasticsearch Assistance Common subscription and also you are interested in relocating to Gold or Platinum support, be sure to Call us. We also propose that you just study our best practices guideline for getting the most out of one's support encounter:
We can provide support irrespective of whether your surroundings is on-prem or within the cloud. Speak to our workforce to debate your certain infrastructure and specifications, which includes SLAs and security needs.
If you have any complex questions that aren't for our Support crew, hop on our Elastic Group community forums and have solutions within the professionals while in the Neighborhood, including men and women from Elastic.
For consumers devoid of an active membership, go to the Elastic Local community boards and obtain responses from your gurus within the Local community, including people from Elastic.
If you only signed up for the trial, you don't get entry to the Support Portal until eventually you subscribe. Instead, you are able to request enable utilizing the other techniques specific During this doc.
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By e mail: [email protected]. In case you Get in touch with us by email, please use the e-mail deal with that you simply registered with, to ensure that we will let you more speedily. Should you be using a distribution listing as your registered e-mail, You may as well sign-up a second e-mail deal with with us.
These subscription levels present certain response times for support problems, far better support coverage several Elasticsearch support hours, and support contacts at Elastic. In addition it incorporates support for how-to and growth thoughts. The exact support protection depends on your subscription degree.
Our support webpages are already provided in English, to translate to your required language You should use the developed-in translate operate in Chrome or Firefox.
With the release of The brand new Support Portal, even For those who have an present account, you might be prompted to update your password.
Incorporate the deployment ID that you'd like assist with, especially if you've many deployments. The deployment ID are available over the overview web page to your cluster in the Elasticsearch Support Console.
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Being an Elasticsearch Provider buyer, you may get an e-mail with Guidelines the best way to log in towards the Support Portal, where you can track both latest and archived scenarios.
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