Elasticsearch, Logstash, and Kibana appreciate the benefit of having lively and handy communities. You might have our assurance of superior-excellent support and solitary supply of truth of the matter being an Elasticsearch Company purchaser, though the Elastic Group may also be a practical source for you everytime you require it.
If you are in free demo, you will also be eligible to find the Elasticsearch Provider Standard stage support for as long as the demo is Energetic.
When you are employing a distribution record as your registered e mail, You may also sign up a 2nd email tackle with us. Just open a case to let's know the title and e-mail handle you want to to get added.
From your Elasticsearch Support Console: Go to the Support web site or pick the support icon, that appears similar to a lifetime preserver, on any web page during the console. Call us by e mail: [email protected]
Get in Touch Why Instaclustr Unmatched practical experience Our support group has considerable familiarity with Elasticsearch’s technological specifics and operational nuances. Our managed company pedigree and broad client foundation ensures that we contain the practical experience to fit any client setting. It’s what we do everyday Each day, we provide mission critical, substantial overall performance, and generally-on info methods for our shoppers. Our company is centered on the operational effectiveness of Elasticsearch and complementary open up supply information layer technologies. Committed group Elasticsearch support staff is built up of committed engineers and Elasticsearch professionals with in depth operational encounter. Now we have the opportunity to support keep the clusters operating effectively and efficiently underneath several conditions and use cases Unmatched experience Our support team has considerable expertise in Elasticsearch’s technological particulars and operational nuances.
If you are on an Elasticsearch Company Common subscription therefore you have an interest in moving to Gold or Platinum support, please contact us. We also endorse you go through our best procedures guide for getting the most out of one's support practical experience:
We can offer support whether or not your atmosphere is on-prem or within the cloud. Call our workforce to discuss your distinct infrastructure and needs, which include SLAs and stability desires.
When you've got any technical thoughts that are not for our Support group, hop on our Elastic Local community boards and have responses with the gurus from the Neighborhood, which include individuals from Elastic.
In the event you Make contact with us by e-mail, please use the e-mail deal with you registered with, making sure that we can help you much more speedily.
Describe the condition. Incorporate any relevant aspects, which includes error messages you encountered, dates and occasions when the situation happened, or anything else you're thinking that might be beneficial.
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If you are a whole new shopper who just signed up for Elasticsearch Services, it will take a couple of hrs in your Support Portal entry to be arrange. For those who Elasticsearch support have concerns, reach out to us at [email protected].
Explain the problem. Involve any applicable facts, together with mistake messages you encountered, dates and situations when the situation occurred, or anything else you think may be helpful.
Elasticsearch, Logstash, and Kibana appreciate the benefit of acquiring vivid and beneficial communities. You may have our assurance of higher-high-quality support and single source of reality as an Elastic Cloud user, even so the Elastic Neighborhood will also be a beneficial useful resource for you personally everytime you require it.
With the discharge of the new Support Portal, even if you have an current account, there's a chance you're prompted to update your password.
To find out more, check Top quality Support Expert services Plan. In case you are on a Standard subscription, therefore you have an interest in upgrading your support level, remember to Call us. We also suggest that you simply read through our greatest procedures tutorial for getting the most out within your support knowledge:
A lot of people market support and then don’t walk the walk. Like a pure open supply firm, we could only differentiate on selling price and support, and we treatment deeply about sustaining excellent support and fixing our buyers’ troubles promptly.
Get hold of us in addition to a member of our workforce will reach out to you personally in just minutes We’ll quickly assist you to get a contract in place so we can get to work resolving your Elasticsearch difficulties and Obtain your natural environment operational as rapid as feasible.
Just open up a scenario to allow us to know the title and email address you would like to be added. When opening a circumstance, There are many stuff you can do to obtain help a lot quicker: