Elasticsearch, Logstash, and Kibana love the benefit of getting vivid and handy communities. You have got our assurance of superior-good quality support and single supply of real truth as an Elasticsearch Service purchaser, although the Elastic Neighborhood can also be a handy resource to suit your needs whenever you will need it.
For anyone who is in cost-free trial, you will also be suitable to get the Elasticsearch Company Conventional stage support for so long as the trial is Lively.
In case you are employing a distribution checklist as your registered e mail, You may also register a next email deal with with us. Just open a scenario to let's know the name and e mail tackle you would like to become extra.
From your Elasticsearch Service Console: Visit the Support webpage or pick out the support icon, that looks just like a lifetime preserver, on any web site inside the console. Call us by email: [email protected]
Incorporate the deployment ID that you would like assist with, especially if you might have many deployments. You can find the deployment ID on the overview web site on your cluster while in the Elastic Cloud Console.
In case you have any specialized inquiries that aren't for our Support staff, hop on our Elastic Neighborhood message boards and obtain solutions within the experts while in the Local community, such as persons from Elastic.
Our managed services pedigree and wide purchaser base ensures that we have the working experience to suit any client surroundings. It’s what we do daily On a daily basis, we produce mission essential, higher performance, and generally-on knowledge options for our prospects. Our corporation is focused on the operational general performance of Elasticsearch and complementary open up source knowledge layer technologies. Dedicated team Elasticsearch support staff is produced up of committed engineers and Elasticsearch professionals with extensive operational practical experience. We've got a chance to enable keep your clusters running efficiently and proficiently below many situations and use conditions Spin up a cluster in minutes Free of charge Demo
Focus on your particular needs Any time you enter a support deal with Instaclustr, you'll be leveraging over three hundred million node several hours of administration and support working experience with open up source technologies, including the Open Distro of Elasticsearch.
Should you Make contact with us by e-mail, remember to use the email address that you simply registered with, to ensure that we will help you much more rapidly.
Describe the problem. Involve any relevant particulars, such as error messages you encountered, dates and situations when the condition happened, or anything you're thinking that is likely to be useful.
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By electronic mail: [email protected]. If you contact us by electronic mail, you should use the email address that you choose to registered with, making sure that we can assist you extra promptly. For anyone who is using a distribution list as your registered e-mail, You may as well sign up a 2nd e mail address with us.
These subscription stages offer confirmed response occasions for support issues, superior support protection hrs, and support contacts at Elastic. What's more, it features support for the way-to and progress thoughts. The precise support coverage relies on your membership level.
Our support web pages happen to be delivered in English, to translate to your desired language you can use the created-in translate function in Chrome or Firefox.
Support is supplied by electronic mail or through the Elastic Support Portal. The primary target of support is to make sure your Elasticsearch Provider deployment demonstrates a inexperienced position and is obtainable. There is not any guaranteed First or ongoing reaction time, but we do strive to interact on each individual issue within 3 business days.
Involve the deployment ID that you would like assist with, particularly when you have numerous deployments. The deployment ID are available to the overview web site for the cluster inside the Elasticsearch Provider Console.
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As an Elasticsearch Provider buyer, you may obtain an e Elasticsearch support mail with Guidance the way to log in to your Support Portal, in which you can monitor both equally present and archived situations.
Just open up a situation to let us know the name and electronic mail handle you desire to being extra. When opening a situation, There are some things you can perform to receive enable speedier: